mcwguide Privacy Policy

This Privacy Policy (the "Policy") is published by mcwguide and applies to all users of the mcwguide platform accessible at mcwguide.club, including all pages, features, and services available through the site. This Policy forms part of the broader legal framework governing your use of mcwguide and should be read alongside our Terms & Conditions.

When we refer to "mcwguide", "we", "us", or "our" in this Policy, we mean the mcwguide platform and the team responsible for operating it. When we refer to "you", "your", or "the player", we mean any individual who visits, registers on, or interacts with the mcwguide platform in any capacity.

mcwguide processes personal data for the purpose of providing a safe, reliable, and personalised online gaming and sports betting experience to players in Bangladesh. We do not sell personal data to third parties for marketing purposes. We do not operate in ways that are designed to undermine player privacy or circumvent applicable data protection principles.

By registering an account on mcwguide or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the mcwguide platform immediately.

1.1 Registration Data. When you create an mcwguide account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. This information is required to create and manage your account, verify your identity, and comply with Know Your Customer (KYC) obligations.

1.2 Identity Verification Data. To complete KYC verification, mcwguide may collect copies of government-issued identification documents (such as your National Identity Card, passport, or driving licence), proof of address documents, and in some cases, selfie photographs for biometric matching purposes. This data is processed solely for fraud prevention and identity verification purposes.

1.3 Financial Data. When you make a deposit or request a withdrawal, mcwguide collects information about the payment method you use. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes your registered mobile number. For bank and card transactions, this includes masked account or card details as provided by the payment processor. mcwguide does not store full card numbers on its own servers.

1.4 Transaction Data. We maintain records of all deposits, withdrawals, bonus transactions, bets placed, and game results associated with your account. This data is necessary for account management, dispute resolution, fraud detection, and regulatory compliance.

1.5 Device and Technical Data. When you access mcwguide, we automatically collect technical information including your IP address, device type, browser type and version, operating system, and screen resolution. This data helps us detect suspicious login activity, optimise the platform for different devices, and investigate security incidents.

1.6 Usage Data. We collect information about how you interact with the mcwguide platform, including pages visited, games played, session duration, bet history, and navigation patterns. This data is used in aggregate to improve platform performance and personalise your experience.

1.7 Communications Data. If you contact mcwguide support, we retain records of that communication — including messages, emails, and any attachments — for quality assurance, dispute resolution, and training purposes.

3.1 Payment Service Providers. To process deposits and withdrawals, mcwguide shares relevant payment information with our approved payment processing partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. Each payment service provider handles your data in accordance with their own privacy policies and applicable financial regulations. mcwguide does not store full card numbers or full mobile banking credentials.

3.2 Identity Verification Partners. To fulfil KYC obligations, mcwguide may share identity documents and personal data with third-party identity verification service providers. These providers operate under strict data processing agreements with mcwguide and are prohibited from using your data for any purpose beyond the identity verification service.

3.3 Game Content Providers. mcwguide's platform integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games, certain technical data (such as session tokens and account identifiers) may be shared with game providers. Game providers do not receive your full name, address, or financial data.

3.4 Legal and Regulatory Disclosure. mcwguide may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law, court order, or to protect the legal rights of mcwguide or other parties. We will notify you of such disclosures where permitted by law.

3.5 Business Transfers. In the event that mcwguide undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and the Privacy Policy of the successor entity will apply going forward.

3.6 No Third-Party Marketing. mcwguide will never share, sell, rent, or otherwise disclose your personal data to third-party advertisers, marketing agencies, or data brokers for marketing purposes. Any promotional communications you receive will come from mcwguide directly and will relate to mcwguide's own products and services.

5.1 Active Account Data. While your mcwguide account is active, we retain all personal data associated with your account including registration data, transaction history, KYC documents, and communications records. This data is necessary to provide you with uninterrupted access to the platform and to meet our ongoing legal obligations.

5.2 Post-Closure Retention. Following the closure of your mcwguide account — whether voluntary or as a result of a Terms violation — we retain your personal data for a minimum period of five (5) years. This retention period is required to comply with anti-money laundering regulations, respond to any legal disputes or regulatory inquiries that may arise after account closure, and to prevent re-registration by players who have been permanently excluded.

5.3 Transaction Records. Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven (7) years from the date of the transaction in accordance with standard financial record-keeping requirements. These records may be accessed by mcwguide's compliance team and disclosed to relevant authorities if required by law.

5.4 Communications. Support communications, including email correspondence and chat logs, are retained for a period of three (3) years from the date of the last communication. Communications relating to formal disputes may be retained longer if the dispute remains unresolved.

5.5 Anonymised Data. After the applicable retention periods described above have elapsed, mcwguide may retain anonymised and aggregated versions of your data for statistical analysis and platform improvement purposes. Anonymised data cannot be used to identify you and falls outside the scope of this Privacy Policy.

5.6 Deletion Requests. You may request the deletion of your personal data by contacting [email protected]. Where deletion is technically feasible and not prevented by legal retention obligations, mcwguide will action your request within 30 days. Where legal obligations require us to retain certain data beyond your request, we will inform you of the applicable retention period and the reason for it.

7.1 Encryption. All data transmitted between your device and the mcwguide platform is encrypted using Transport Layer Security (TLS) protocols. Data stored on mcwguide servers — including account credentials, KYC documents, and financial records — is encrypted at rest using industry-standard encryption algorithms.

7.2 Access Controls. Access to personal data within mcwguide's systems is restricted on a strict need-to-know basis. Only authorised personnel with a defined operational requirement can access specific categories of player data. All internal data access is logged and subject to audit review.

7.3 Password Security. Account passwords are hashed using a strong one-way hashing algorithm. mcwguide does not store plaintext passwords. In the event of a data breach, compromised password hashes cannot be trivially reversed to reveal the original password. We strongly recommend players use a unique, complex password for their mcwguide account.

7.4 Two-Factor Authentication. mcwguide supports optional two-factor authentication (2FA) on player accounts. When enabled, 2FA requires you to confirm your identity via a one-time code sent to your registered mobile number each time you log in from an unrecognised device. We encourage all players to enable 2FA for enhanced account security.

7.5 Incident Response. mcwguide maintains a documented data breach response plan. In the event of a confirmed security incident that affects your personal data, we will notify affected players within 72 hours of discovery, describe the nature of the incident, and outline the steps we are taking to contain and remediate it. We will also notify relevant authorities as required by applicable law.

7.6 Third-Party Security. All third-party service providers who process personal data on mcwguide's behalf — including payment processors and identity verification partners — are required to demonstrate adequate security standards and operate under data processing agreements that contractually bind them to protect your data to a standard no less rigorous than that applied by mcwguide itself.

7.7 Your Responsibilities. While mcwguide takes extensive steps to secure your personal data, you also play a role in keeping your account safe. You should never share your account credentials with any third party, use a strong and unique password, log out of your account when using shared devices, and contact mcwguide support immediately if you suspect unauthorised access to your account.